Deliverables: Provide highly professional and technologically-savvy staff for the in-flight programs. EPS provided large-scale project management, program development, on-site staff training, flight coordination and data capture.

• American Airlines (primary program)
• NYC-based (JFK) staff traveled to 3 Airports
• 20 In-Flight CSRs, 3 back-ups
• 101 flights covered over 4 weeks
• Coordinated day-long NYC-based in-person training with Aircell
• Managed program technology (laptops/Blackberry’s for all staff)
• Delta
• NYC-based (LGA) staff traveled to 2 Airports 
• 3 In-Flight CSRs
• 42 flights covered over 1 week
• In-Flight CSRs had to ‘chase tail numbers’ to find equipped flights
• Virgin America
• NYC-based (JFK) staff for one test flight to LAS
• 1 CSR