EPS Client:  The Marketing ArmEnd 

Client:  Hilton Worldwide USA House

Program:  Hilton Worldwide USA House Concierge Staff- Vancouver Olympics

Objective:  EPS Staff were hired to fulfill Concierge responsibilities for VIP attendees at the USA HOUSE (a private, invite-only venue associated with the US Olympic Team)

• Staff interacted with current and previous Olympic Star Athletes, celebrities and other VIPs
• EPS Staff were screened to provide the Client with the premium hospitality skills requested for this event

Deliverables: EPS provided 15 Concierge Staff to cover 62 shifts over 20 days. Each Concierge completed a post-event report card/shift worked.  The intent was to provide the Client with important feedback during the event to better meet the short term needs of the attendees to the Vancouver/USA HOUSE and also with the long-term goal of improving USA HOUSE venues in the future.

• Vancouver Canada
• EPS Staff assisted the Client with daily Tracking of materials distributed to USA HOUSE attendees including maps of Vancouver and surrounding Olympic venues and the prized limited-edition Olympic pins.